Tip for Managing Information
“I look for information longer than I actually use it,” said a client to me once. It’s no wonder! More often than not, the very information storage tools that are supposed to make information readily available, send us on a wild goose chase. The sheer amount of...
When you have a love-hate relationship with numbers
Sarah opened her client metrics spreadsheet and stared at it — trying to make sense of what she was looking at. The spreadsheet still resembled the template they had originally shared with a client to use, but the client moved a few things around,...
How to increase responsiveness by answering less email
Your customer base is growing, which is exciting! But so does the quantity of email your team has to answer on a regular basis. What do you do? Hire a new customer support person? Not necessarily. Before exploring the option of hiring a new person, it would be...
Are You Tired of Dealing With Toolbox Overload?
Did you ever count the number of tools you use to run your business? If you haven’t, don’t venture into it without a glass of wine. In a world where almost anyone can create a tool or software, new tools or software pop up all the time. Which gives us a huge variety...
The secret behind motivating a virtual team
Motivating virtual teams can be difficult, even for experienced managers. Our global economy has shifted from the mechanical (or labor based) economy of the past to an economy focused on creativity and high-level knowledge based work. Rather than working as a part of a production group in a factory, many of the most valuable employees in our economy do creative or analytical work as a part of a virtual team. Our methods of motivation need to shift too.
