Account Metrics – The revenue numbers tale
Like many business owners, I have invoicing software that allows me to keep track of my generated revenue. I also work with an accountant who helps me keep an eye on revenue, expenses, and net profit. So, when I need to, I can get access to my numbers. However, when...
Service Metrics – A bespoke client management hub that changed everything
When it comes to service delivery, businesses are as unique as the business owners running them. In fact, I find that service delivery is the aspect of the business that reflects the business owner’s personality and business culture the most. Even though the elements...
Client Acquisition – what your numbers are dying to tell you
A few days ago I introduced you to an ASAP framework of tracking business metrics. Today, I’d like to pull back the curtain on the acquisition metrics we track at SystemsRock. I’ve found that a service-based business like ours – we have a core service that gets...
Critical Metrics For Your Business
Years ago, I got into systems out of pure desperation. Even the word “systems” was deeply alienating—it evoked large teams and things like conveyor belts. But I soon realized that without systems my business wouldn’t survive. I wouldn’t survive. It’s painful to...
How to Perfect Your Mastermind Onboarding Process
Today, I’d like to offer some suggestions on how you can perfect your own onboarding process for maximum efficiency and client delight, and how to best involve your team with implementation.
