While every business should be concerned with customer happiness, leading a mastermind comes with client-delight challenges unique to this kind of high-touch offering.
Jennie’s passion for helping clients work through the challenges of writing a book led her to start training other book coaches on her process. And so Author Accelerator was born. To date, the Author Accelerator’s executive management team along with a suite of coaches that Jennie has hand-picked and personally trained has helped hundreds of writers bring their book ideas to life. But Jennie and her team had a big problem: as they grew, the growing complexity of managing over 150 writers and 30 book coaches became increasingly untenable with their cobbled-together back end that had accreted over years. Which was significantly slowing their growth.
There’s a trap many of us fall into when we expand our team. It’s the management trap. It happens when we expand our team quickly – bringing on multiple new team members at once or in a short period of time – before we have systems in place to help us grow efficiently. Suddenly, we find ourselves managing and training a new team, creating and documenting systems as we go, and struggling to find a way to pay everyone when there’s no time left for generating new business.
How do you find the money to support a growing team? It’s a common problem. You need help in order to expand your business activities and generate more revenue. But, you need to generate more revenue before you can get the help you need. The proverbial chicken and egg scenario…
Leading a virtual team presents a unique set of challenges. As a leader, it’s up to you to create a collaborative, supportive atmosphere among people who are separated by distance, time zone, and culture. Your remote workers need to feel they are part of something bigger than themselves, and they need to form strong relationships with each other in order to create the best advantage for your business. Being a true team leader includes empowering each person on your virtual team to feel connected, inspired, and important.
Carrie Green is the founder and driving force behind The Female Entrepreneur’s Association, an online community with thousands of members and a tremendous reach. As FEA has grown, Carrie has built a large team of amazing, talented, and dedicated people to support her. These people are absolutely committed to Carrie and her vision for the FEA, and they work virtually to fill multiple roles and responsibilities. As you can imagine, managing a team of this size can create challenges.