Projection Metrics – The magic that happens when you know your capacity
I’ve already shared with you some of the metrics we track: AcquisitionServiceAccounts The last piece of the puzzle is Projections, this is where we figure out our capacity and start playing with the rest of the metrics to be able to answer questions like:...
Account Metrics – The revenue numbers tale
Like many business owners, I have invoicing software that allows me to keep track of my generated revenue. I also work with an accountant who helps me keep an eye on revenue, expenses, and net profit. So, when I need to, I can get access to my numbers. However, when...
Service Metrics – A bespoke client management hub that changed everything
When it comes to service delivery, businesses are as unique as the business owners running them. In fact, I find that service delivery is the aspect of the business that reflects the business owner’s personality and business culture the most. Even though the elements...
Client Acquisition – what your numbers are dying to tell you
A few days ago I introduced you to an ASAP framework of tracking business metrics. Today, I’d like to pull back the curtain on the acquisition metrics we track at SystemsRock. I’ve found that a service-based business like ours – we have a core service that gets...
Critical Metrics For Your Business
Years ago, I got into systems out of pure desperation. Even the word “systems” was deeply alienating—it evokes images of large teams and things like conveyor belts. But I soon realized that without systems my business wouldn’t survive. I wouldn’t survive. It’s painful...
How Jessica Abel Increased Her Team Productivity 6X
Jessica was searching for a reliable, repeatable onboarding process that maximized efficiency, reflected her high-touch offering, instantly motivated and excited her students, and provided an exceptional client experience.
How to Perfect Your Mastermind Onboarding Process
Today, I’d like to offer some suggestions on how you can perfect your own onboarding process for maximum efficiency and client delight, and how to best involve your team with implementation.
The Secret to Mastermind Onboarding Success
While every business should be concerned with customer happiness, leading a mastermind comes with client-delight challenges unique to this kind of high-touch offering.
5X the Productivity Let The Author Accelerator Team Say “Bring It On” To Massive Growth
Jennie’s passion for helping clients work through the challenges of writing a book led her to start training other book coaches on her process. And so Author Accelerator was born. To date, the Author Accelerator’s executive management team along with a suite of coaches that Jennie has hand-picked and personally trained has helped hundreds of writers bring their book ideas to life. But Jennie and her team had a big problem: as they grew, the growing complexity of managing over 150 writers and 30 book coaches became increasingly untenable with their cobbled-together back end that had accreted over years. Which was significantly slowing their growth.
