5 Signs You Need a Client Management Hub
One of the most challenging parts to scale as the business grows is customer experience. Especially, if exceptional customer experience is your core value. If that’s the case, you take immense pride in the kind of results you create and how your clients feel when they...
How to go from an Expense to Indispensable for Your Clients
Keeping a client who sees your service as an expense versus an indispensable investment is practically impossible. It is especially problematic for agencies―marketing, social media, PR―that work with clients on a retainer basis and where deliverables may vary from...
Projection Metrics – The magic that happens when you know your capacity
I’ve already shared with you some of the metrics we track: AcquisitionServiceAccounts The last piece of the puzzle is Projections, this is where we figure out our capacity and start playing with the rest of the metrics to be able to answer questions like:...
Client Acquisition – what your numbers are dying to tell you
A few days ago I introduced you to an ASAP framework of tracking business metrics. Today, I’d like to pull back the curtain on the acquisition metrics we track at SystemsRock. I’ve found that a service-based business like ours – we have a core service that gets...
How do you manage a new team and still get your work done?
There’s a trap many of us fall into when we expand our team. It’s the management trap. It happens when we expand our team quickly – bringing on multiple new team members at once or in a short period of time – before we have systems in place to help us grow efficiently. Suddenly, we find ourselves managing and training a new team, creating and documenting systems as we go, and struggling to find a way to pay everyone when there’s no time left for generating new business.
